Manager, Life Administration

FWD Singapore

Singapore
**
Life insurance operations experience
Policy administration and servicing
Aml and regulatory compliance knowledge
** FWD Singapore is seeking a Manager for Life Administration to oversee operations in their CTC offshore delivery model. The role requires strong leadership, operational management, and a solid understanding of life insurance processes to ensure compliance and quality standards. **

Job Summary

  • This role provides onsite management and leadership for Life Administration operations delivered by CTC under a Hong Kong–CTC cross-border operating model.
  • The incumbent is accountable for stable execution, quality governance, and continuous improvement while ensuring efficient policy servicing activities in alignment with Hong Kong standards.
  • Key responsibilities include managing daily operations, embedding control requirements, and reviewing customer due diligence and AML responsibilities in accordance with regulatory guidelines.

Matching Summary

Match Score: 75

** FWD Singapore is seeking a Manager for Life Administration to oversee operations in their CTC offshore delivery model. The role requires strong leadership, operational management, and a solid understanding of life insurance processes to ensure compliance and quality standards. **

Skills & Requirements

Must-have

  • Life insurance operations experience
  • Policy administration and servicing
  • AML and regulatory compliance knowledge
  • Team leadership and people management
  • SLA and TAT performance monitoring

Nice-to-have

  • Process improvement initiative experience
  • Cross-border operating model familiarity
  • System enhancement project support
  • Analytical skills for operational issues

Key Requirements

  • University graduate degree required
  • Solid experience in life insurance operations
  • Proven management experience in operational teams
  • Experience in shared service or BPO environments

Work Rights

Not specified

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