Senior Director Analyst, Customer Service And Support – Agentic Ai Expert, Remote Us

Gartner

Remote, US
Base: 172,000 usd - 202,500 usd; bonus/equity: ann...
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Agentic ai solutions in customer service
Generative ai (genai) technologies
Ai agents, ai-enabled chatbots, voice ai
** Gartner is seeking a Senior Director Analyst with expertise in Agentic AI solutions for customer service and support, aimed at enhancing operational efficiency and client engagement. The position requires extensive experience in AI technologies, excellent communication skills, and the ability to provide actionable insights to executive-level clients. **

Job Summary

  • As a Senior Director Analyst, you will advise customer service and support leaders in leveraging Agentic AI technology to optimize operations and enhance service experience.
  • You will create high-quality, consumable, actionable research and provide advice to an executive client audience through various media, including virtual engagements and client briefings.
  • Gartner offers world-class benefits, highly competitive compensation, and disproportionate rewards for top performers in a hybrid work environment.

Matching Summary

Match Score: 75

** Gartner is seeking a Senior Director Analyst with expertise in Agentic AI solutions for customer service and support, aimed at enhancing operational efficiency and client engagement. The position requires extensive experience in AI technologies, excellent communication skills, and the ability to provide actionable insights to executive-level clients. **

Salary

Base: 172,000 USD - 202,500 USD; Bonus/Equity: Annual bonus plan or role-based, uncapped sales incentive plan; Benefits: Generous PTO, 401k match up to $7,200, company stock purchase discount

Skills & Requirements

Must-have

  • Agentic AI solutions in Customer Service
  • Generative AI (GenAI) technologies
  • AI agents, AI-enabled chatbots, voice AI
  • Customer service operations optimization
  • Executive client communication
  • Written, customer-facing deliverables

Nice-to-have

  • Industry thought leadership
  • Problem diagnosis and solution creation
  • Cross-functional collaboration
  • Intrinsic motivation for remote work

Key Requirements

  • 12+ years of relevant function experience
  • Demonstrated experience with Agentic AI solutions
  • Subject matter expertise in Agentic AI use cases
  • Experience with Agentic AI vendor offerings
  • Executive presence
  • Strong written and verbal proficiency
  • Demonstrated excellence in research writing

Work Rights

Not specified

Tailored Resume

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