Manager, Global Client Experience And Insights

sunlife.ie

80,000 - 128,000; not specified; not specified py
**
Global client experience and insights
Client insights strategy
Quantitative research expertise
** Sun Life is seeking a Manager for Global Client Experience and Insights to enhance their client experience strategy through data and insights. The role requires extensive market research experience, proficiency in data analysis tools, and strong communication skills, while offering a hybrid work environment and various employee benefits. **

Job Summary

  • Leverage data and insights to evolve Sun Life’s Client experience strategy.
  • Develop and execute CX listening and measurement projects using quantitative and qualitative methodologies.
  • Enjoy a hybrid work environment with flexible benefits, wellness programs, and extensive learning opportunities.

Matching Summary

Match Score: 75

** Sun Life is seeking a Manager for Global Client Experience and Insights to enhance their client experience strategy through data and insights. The role requires extensive market research experience, proficiency in data analysis tools, and strong communication skills, while offering a hybrid work environment and various employee benefits. **

Salary

80,000 - 128,000; Not specified; Not specified

Skills & Requirements

Must-have

  • Global Client Experience and Insights
  • Client insights strategy
  • Quantitative research expertise
  • Data analysis proficiency
  • Qualtrics
  • SPSS/SAS/R proficiency

Nice-to-have

  • AI applications for CX
  • Tableau data visualization
  • Cross-functional team collaboration
  • Creative and engaging insights sharing
  • Adaptable to Asia time zones

Key Requirements

  • 8 to 10 years market research experience
  • 2 to 3 years Qualtrics experience
  • Bachelor’s degree in business, Marketing, Market Research, Consumer Behavior or equivalent
  • Proficiency with statistical analysis software (SPSS/SAS/R)
  • Proficiency with Microsoft Office platforms (Excel, PowerPoint)
  • Expert level knowledge in Market Research

Work Rights

Not specified

Tailored Resume

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