Director Of It Services & Delivery

Sohohouseco

London, United Kingdom
Not specified; benefits: annual every house member...
On-site
10+ years it leadership experience
Managed service provider sla management
Hospitality pms and pos systems knowledge
The Director leads a global support team with 24/7 accountability for the technology experience across 45+ Houses and multiple brands

Job Summary

  • The Director leads a global support team with 24/7 accountability for the technology experience across 45+ Houses and multiple brands.
  • This role is responsible for owning operational support, incident management, and the full technology estate including front-office and back-office systems.
  • Soho House offers competitive compensation packages featuring annual membership, health care, staff discounts, and continuous professional training.

Matching Summary

The Director leads a global support team with 24/7 accountability for the technology experience across 45+ Houses and multiple brands.

Salary

Not specified; Benefits: Annual Every House Membership; Staff discounts on Food & Drink, Cowshed, Soho Home; Private Health and Dental Care

Skills & Requirements

Must-have

  • 10+ years IT leadership experience
  • Managed Service Provider SLA management
  • Hospitality PMS and POS systems knowledge
  • PCI-DSS and GDPR compliance ownership
  • Global multi-site technology operations
  • IT budget planning and vendor negotiation

Nice-to-have

  • Experience with AI and automation in hospitality
  • Background in luxury retail or lifestyle brands
  • Strong stakeholder management across functions
  • Talent acquisition for distributed teams
  • Proven track record of new site buildouts

Key Requirements

  • 10+ years in IT leadership
  • 3 years at IT Service Delivery Director level
  • Experience managing MSPs and holding to SLAs
  • Knowledge of Opera, Apaleo, Simphony, Tevalis, Lightspeed
  • Fluency in Oracle suite and Dayforce ERP/HCM

Work Rights

Not specified

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