Sr. Manager, It Service Desk

Apogee Wausau Group

Minneapolis, MN, United States
$135,000 - $165,000; not specified; competitive be...
Hybrid
Itil frameworks and itsm processes
Distributed or multi-site teams
Tier 1 and tier 2 support
The Sr. Manager, IT Service Desk is responsible for leading a distributed team of IT Service Desk professionals who provide Tier 1 and Tier 2 support across multiple business segments

Job Summary

  • The Sr. Manager, IT Service Desk is responsible for leading a distributed team of IT Service Desk professionals who provide Tier 1 and Tier 2 support across multiple business segments.
  • This role ensures high-quality, customer-focused support services in environments with both office-based and production-critical systems.
  • Apogee offers a comprehensive benefits package including Medical, Dental, Vision, Life, Disability, Incentive Plans, 401(k) with employer contribution and match, and Employee Stock Purchase Plan.

Matching Summary

The Sr. Manager, IT Service Desk is responsible for leading a distributed team of IT Service Desk professionals who provide Tier 1 and Tier 2 support across multiple business segments.

Salary

$135,000 - $165,000; Not specified; Competitive Benefits Package

Skills & Requirements

Must-have

  • ITIL frameworks and ITSM processes
  • distributed or multi-site teams
  • Tier 1 and Tier 2 support
  • manufacturing operations support
  • continuous improvement initiatives

Nice-to-have

  • customer-focused support services
  • dynamic, multi-site environment
  • voice of the customer analysis
  • hybrid environments (cloud/on-prem)

Key Requirements

  • 10+ years of IT support or IT service management
  • 10+ years of leadership experience
  • Strong understanding of ITIL frameworks
  • Proven experience supporting diverse business segments
  • Excellent communication, leadership, and stakeholder management

Work Rights

Not specified

Tailored Resume

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