Customer Care Retail Resolutions Case Manager

Commonwealth Bank Group

Strong personal and customer service abilities
Understanding of complaints management process
Experience driving excellence in operational environment
The role involves analyzing and investigating customer complaints to achieve fair and timely resolutions

Job Summary

  • The role involves analyzing and investigating customer complaints to achieve fair and timely resolutions.
  • Case managers will build trust and confidence with customers and the community while negotiating with internal stakeholders.
  • The position offers a permanent or 15-month secondment opportunity within the Commonwealth Bank Group.

Matching Summary

The role involves analyzing and investigating customer complaints to achieve fair and timely resolutions.

Skills & Requirements

Must-have

  • Strong personal and customer service abilities
  • Understanding of complaints management process
  • Experience driving excellence in operational environment

Nice-to-have

  • Energetic and motivated individual
  • Passion for delivering exceptional customer service
  • Continuous improvement and risk mindset

Key Requirements

  • Previous exposure to complaints management process
  • Commitment to driving quality customer outcomes

Work Rights

Not specified

Tailored Resume

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