Responsable Expérience Client/customer Experience Specialist- Marché France (h/f)

RELX (Singapore) Pte Ltd

France
Not specified; not specified; benefits include hea...
Fully remote
French and english language proficiency
Customer experience strategy development
Ai-driven insights and automation tools
The role involves developing and implementing customer experience strategies tailored to the French market while integrating AI-driven insights

Job Summary

  • The role involves developing and implementing customer experience strategies tailored to the French market while integrating AI-driven insights.
  • Candidates will leverage AI technologies such as sentiment analysis and predictive analytics to identify friction points and enhance service quality.
  • The company offers a healthy work-life balance with flexible remote working options, including 10 days of telework per month.

Matching Summary

The role involves developing and implementing customer experience strategies tailored to the French market while integrating AI-driven insights.

Salary

Not specified; Not specified; Benefits include health insurance, meal vouchers, profit-sharing, 27 days paid leave + RTT, and 10 remote days/month

Skills & Requirements

Must-have

  • French and English language proficiency
  • Customer experience strategy development
  • AI-driven insights and automation tools
  • Cross-functional project management
  • Data analysis and CX metrics monitoring

Nice-to-have

  • Agile, Lean, or Six Sigma methodologies
  • Experience in the French legal market
  • Qualtrics, Power BI, Tableau proficiency
  • Stakeholder management skills
  • Cultural adaptation expertise

Key Requirements

  • Bachelor's degree in Business, Marketing, or related field
  • Proven experience in customer experience roles
  • Strong analytical skills with CX/BI tools

Work Rights

Not specified

Tailored Resume

Cover Letter