The Customer Success Manager is accountable for ensuring customers realize maximum value from the full Elsevier product portfolio
Job Summary
The Customer Success Manager is accountable for ensuring customers realize maximum value from the full Elsevier product portfolio.
This role involves leading onboarding, developing success plans, and monitoring customer health to drive retention and renewal success.
Elsevier offers a healthy work/life balance with benefits including medical insurance, flexible working arrangements, and access to learning resources.
Matching Summary
The Customer Success Manager is accountable for ensuring customers realize maximum value from the full Elsevier product portfolio.
Skills & Requirements
Must-have
Drive customer adoption and engagement
Lead onboarding for value realization
Execute success plans with measurable outcomes
Monitor customer health metrics like NPS
Partner with Account Managers for renewals
Nice-to-have
Strong communication and stakeholder influence
Data-driven analytical mindset
Proactive portfolio management skills
Experience in subscription lifecycle
Ability to translate insights into narratives
Key Requirements
Knowledge of Elsevier products or related industries
Understanding of subscription lifecycle and retention drivers
Excellent communication and engagement skills
Analytical and data-driven capabilities
Comfort managing diverse portfolios in fast-paced environments