Customer Experience Advisor | S1 | Retail Banking | Canterbury Branch

Santander

Canterbury, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Onsite (35 hours per week, monday to saturday)
Outstanding customer service
Effective communication with customers
Day-to-day transactions and servicing
Santander is seeking a Customer Experience Advisor for their Canterbury Branch, focusing on delivering exceptional customer service within a retail banking environment. The role involves assisting customers with transactions and inquiries, fostering relationships, and contributing to a supportive team culture

Job Summary

  • Santander is evolving into a technology-driven organisation, and our people are at the heart of this journey.
  • For our customers, you’ll be more than just the friendly face and voice of Santander; you’ll be a listener and problem solver.
  • Starting salary of £25,000 plus a £500 annual cash allowance to spend on our great range of benefits.

Matching Summary

Match Score: 85

Santander is seeking a Customer Experience Advisor for their Canterbury Branch, focusing on delivering exceptional customer service within a retail banking environment. The role involves assisting customers with transactions and inquiries, fostering relationships, and contributing to a supportive team culture.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days holiday plus bank holidays, pension, healthcare, protection benefits, share plans, staff product discounts, wellbeing support, family leave, volunteering opportunities

Skills & Requirements

Must-have

  • outstanding customer service
  • effective communication with customers
  • day-to-day transactions and servicing
  • answering customer calls
  • protecting customers against fraud

Nice-to-have

  • desire to go above-and-beyond
  • flexible can-do approach
  • openness to broad range of activities
  • ability to grow and adapt

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively
  • Right to work in the UK

Work Rights

Right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter