Provide 1st level customer service and technical support via multiple channels, communicating effectively in written and spoken English with co-workers and customers world-wide
Job Summary
Provide 1st level customer service and technical support via multiple channels, communicating effectively in written and spoken English with co-workers and customers world-wide.
Collaborate with advanced support teams, account managers, implementation, and development resources to meet customer expectations and ensure customer needs are met by evaluating issue impact and escalating when necessary.
This position is a night-shift role within a 24/7 team environment, with rosters scheduled in advance, requiring effective time management and priority setting skills.
Matching Summary
Provide 1st level customer service and technical support via multiple channels, communicating effectively in written and spoken English with co-workers and customers world-wide.
Skills & Requirements
Must-have
Customer service and technical support
Written and spoken English communication
Product support interface
Night-shift role
24/7 team environment
Nice-to-have
Strong sense of urgency
Teamwork and interpersonal skills
Professionalism
Proactive attitude
Manage complex and ambiguous matters
Key Requirements
Bachelor's degree or equivalent technical experience
Airline Industry background
Professional fluency in written and spoken English
Excellent telephone manners and customer service skills