RELX (Singapore) Pte Ltd is seeking a Workforce Management Analyst II to handle advanced forecasting, schedule optimization, and performance governance in a multi-channel operational environment. The role requires strong analytical skills, experience in workforce management methodologies, and the ability to mentor junior analysts
Job Summary
The Workforce Management Analyst II is responsible for advanced forecasting, schedule optimization, and real-time performance governance for multi-channel operations.
This role serves as a subject matter expert who mentors junior analysts and drives continuous improvement in workforce planning processes.
The company offers country-specific benefits focused on employee well-being and happiness to support a long and successful career.
Matching Summary
Match Score: 75
RELX (Singapore) Pte Ltd is seeking a Workforce Management Analyst II to handle advanced forecasting, schedule optimization, and performance governance in a multi-channel operational environment. The role requires strong analytical skills, experience in workforce management methodologies, and the ability to mentor junior analysts.
Skills & Requirements
Must-have
Advanced forecasting and schedule optimization
Real-time performance monitoring and governance
Complex data analysis and predictive modeling
Scenario planning and what-if analysis
Intraday resource adjustments
Nice-to-have
Mentoring junior analysts
Continuous improvement of WFM processes
Cross-functional collaboration skills
Subject matter expertise in WFM methodologies
Key Requirements
Bachelor's Degree holder
1-2 years of relevant experience
Excellent MS Excel knowledge
Intermediate to advance communication skills (Business English)