Customer Success Manager

AppDirect

Montreal, Canada
On-site
3+ years customer success experience
Cloud go-to-market strategy knowledge
Portfolio management and retention focus
This role serves as a trusted resource for customers leveraging the platform to scale their cloud go-to-market efforts

Job Summary

  • This role serves as a trusted resource for customers leveraging the platform to scale their cloud go-to-market efforts.
  • The successful candidate will manage a low-touch, one-to-many motion while driving adoption, retention, and expansion.
  • AppDirect fosters a values-driven culture that enables employees to be seen, be themselves, and do their best work.

Matching Summary

This role serves as a trusted resource for customers leveraging the platform to scale their cloud go-to-market efforts.

Skills & Requirements

Must-have

  • 3+ years customer success experience
  • Cloud go-to-market strategy knowledge
  • Portfolio management and retention focus
  • CRM platform proficiency
  • Cross-functional collaboration skills

Nice-to-have

  • Experience with Gainsight or Churnzero
  • Analytical mindset for data insights
  • Fast-paced dynamic environment adaptability
  • Strategic thinking for growth initiatives
  • Proactive engagement strategy development

Key Requirements

  • 3+ years in customer success or account management
  • Experience in SaaS or cloud industry preferred
  • Strong understanding of digital marketing concepts

Work Rights

Not specified

Tailored Resume

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