Hmms Customer Care Specialist Ii

Sphera Solutions Inc

Remote
$42,000.00 - $66,000.00; not specified; medical, d...
Remote
Manage and optimize environmental, health, safety, and sustainability
Provide functional and technical assistance
Respond to customer requests within slas
Sphera Solutions Inc is seeking a Customer Care Specialist II to provide exceptional customer support for their HMMS Suite and related applications in a remote work environment. The ideal candidate will have at least three years of customer support experience, strong communication skills, and the ability to handle technical inquiries

Job Summary

  • Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability.
  • The company is guided by core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration.
  • Benefits include Medical, Dental, and Vision Insurance, 401(k) Retirement Plan with Company Match, and Paid Time Off and Holidays.

Matching Summary

Match Score: 85

Sphera Solutions Inc is seeking a Customer Care Specialist II to provide exceptional customer support for their HMMS Suite and related applications in a remote work environment. The ideal candidate will have at least three years of customer support experience, strong communication skills, and the ability to handle technical inquiries.

Salary

$42,000.00 - $66,000.00; Not specified; Medical, Dental, and Vision Insurance, 401(k) Retirement Plan with Company Match, Paid Time Off and Holidays

Skills & Requirements

Must-have

  • Manage and optimize environmental, health, safety, and sustainability
  • Provide functional and technical assistance
  • Respond to customer requests within SLAs
  • Contribute to the technical knowledge base
  • Work with software developers, QA, and project teams

Nice-to-have

  • Customer Centricity, Accountability, Bias to Action, Innovation, Collaboration
  • Government process and environmental management experience
  • Ability to set and manage client expectations
  • Results-oriented and able to operate effectively within a team

Key Requirements

  • U.S. Citizen
  • Ability to verify U.S. employment eligibility
  • Ability to obtain and maintain a U.S. Government security clearance
  • Degree in Computer Science, Information Technology, or related Environmental Degree or equivalent
  • 3+ years of work experience in customer support
  • Data Analysis, Advanced MS Excel, Jaspersoft
  • Ability pass a drug test

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter