Operations Lead, Service Delivery / Service Delivery Manager

ITCAN PTE. LIMITED

Cecil, Singapore
Sgd 7,000 - 8,000 / monthly pm
On-site
Incident management processes
Change management activities
Service improvements
ITCAN PTE. LIMITED is seeking an Operations Lead / Service Delivery Manager to oversee day-to-day service delivery operations in Singapore. The role emphasizes effective incident management, process coordination, and service improvement initiatives to boost customer satisfaction

Job Summary

  • The Service Delivery Manager is responsible for managing all aspects of day-to-day Service Delivery Support.
  • They will work closely with all operational areas of their assigned accounts/business units.
  • The role includes coordinating Change Management activities and driving service improvements to enhance customer satisfaction.

Matching Summary

Match Score: 85

ITCAN PTE. LIMITED is seeking an Operations Lead / Service Delivery Manager to oversee day-to-day service delivery operations in Singapore. The role emphasizes effective incident management, process coordination, and service improvement initiatives to boost customer satisfaction.

Salary

SGD 7,000 - 8,000 / Monthly

Skills & Requirements

Must-have

  • Incident Management processes
  • Change Management activities
  • Service improvements
  • Technical setup understanding

Nice-to-have

  • Customer satisfaction focus
  • Pro-active support
  • Team collaboration skills

Key Requirements

  • Experience in service delivery management
  • Strong incident management skills
  • Ability to interpret and plan projects

Work Rights

Not specified

Tailored Resume

Cover Letter