Danaher UK is seeking a European Service Admin Manager for its Molecular Devices division in Winnersh, UK. The role involves overseeing the Europe Service Backoffice Team, enhancing service administration processes, and collaborating with sales and service departments to improve customer service operations
Job Summary
The role involves managing the Europe Service Backoffice Team while aligning and streamlining areas of synergy with Order Management.
Candidates must have a track record of identifying processes to improve and leading their implementation within a continuous improvement culture.
Molecular Devices offers comprehensive benefit programs including health care and paid time off to support life beyond the job.
Matching Summary
Match Score: 85
Danaher UK is seeking a European Service Admin Manager for its Molecular Devices division in Winnersh, UK. The role involves overseeing the Europe Service Backoffice Team, enhancing service administration processes, and collaborating with sales and service departments to improve customer service operations.
Skills & Requirements
Must-have
Supervising customer-facing team
Managing sales and post-sales processes
Identifying and implementing process improvements
Resolving escalated customer cases
Utilizing customer service quality metrics
Nice-to-have
Experience in international environment
Understanding sales process from quotations to shipment
Additional European language skills
Collaboration with varied internal customers
Ad hoc system updates involvement
Key Requirements
Proven experience supervising customer-facing team
Broad knowledge of sales and post-sales processes
Strong communication skills for internal and external customers