Senior Customer Platforms Analyst

IG Group

3d onsite
Genesys platform workflow development
Customer contact-centre platform configuration
Servicenow and jira incident management
IG Group is a global FTSE250 FinTech company operating trading platforms with a focus on fast, sustainable growth and high autonomy

Job Summary

  • IG Group is a global FTSE250 FinTech company operating trading platforms with a focus on fast, sustainable growth and high autonomy.
  • The Senior Customer Platforms Analyst role involves owning the end-to-end design and build of Genesys workflows to support client servicing across voice and digital channels.
  • Employees benefit from flexible working hours, performance bonuses, development programs, mentoring, and a strong commitment to diversity and inclusion.

Matching Summary

IG Group is a global FTSE250 FinTech company operating trading platforms with a focus on fast, sustainable growth and high autonomy.

Skills & Requirements

Must-have

  • Genesys platform workflow development
  • Customer contact-centre platform configuration
  • ServiceNow and Jira incident management
  • Routing logic and queue configuration
  • Platform issue troubleshooting and RCA
  • Cross-functional team collaboration

Nice-to-have

  • Exposure to Genesys AI capabilities
  • Hybrid working model with office collaboration
  • Strong documentation and testing discipline
  • Focus on customer experience improvement
  • Career progression and mentoring opportunities

Key Requirements

  • 3+ years customer-service platform experience
  • Strong hands-on Genesys experience
  • Proven end-to-end Genesys workflow build
  • Experience with ServiceNow/Jira or ITSM tools
  • Clear verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter