Job Summary

• The role focuses on investigating, resolving, and coordinating escalated incidents and service requests using Jira Service Management within a 24/7 operational model.
• Candidates must possess strong troubleshooting skills and demonstrate knowledge of new technologies including AI-powered tools for task automation and analysis.
• Joining the team offers extensive benefits including hybrid working flexibility, medical and wellbeing programs, and opportunities for professional development and certification co-financing.

Matching Summary

Salary

Not specified; Not specified; Benefits include medical care, flexible start times, workation, sabbatical leave, and individual benefits package options

Skills & Requirements

Key Requirements

• Very good English communication skills (written and spoken)
• High attention to detail and documentation quality
• Ability to work in a process-driven, regulated environment

Work Rights