This position is responsible for the accurate forecasting of call volumes for all lines of business, in multiple Call Center Operations
Job Summary
This position is responsible for the accurate forecasting of call volumes for all lines of business, in multiple Call Center Operations.
The position prepares seasonal traffic forecasts, recommends optimal schedules, oversees the shift bid process and coordinates the activities of the Scheduling Supervisors housed in each operation.
Remarkable benefits include health coverage, 401(K) saving plans with company match AND Pension, tuition assistance, and paid parental leave.
Matching Summary
This position is responsible for the accurate forecasting of call volumes for all lines of business, in multiple Call Center Operations.
Salary
Base: $80,100.00 - $107,000.00; Bonus/Equity: Incentive program based upon achievement; Benefits: Health, 401(K), Pension, Tuition assistance, PTO, Parental leave, Wellness, Discounts