It Service Delivery Technician

828

Salem, VA, United States
Fully remote
Support it hardware and software
Troubleshoot and resolve issues
Active directory user management
Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e-mail to local and remote Associates

Job Summary

  • Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e-mail to local and remote Associates.
  • Participates in the development of IT support processes, tools and documentation for company.
  • The total rewards program includes base wages, incentive program, overtime pay, shift differentials, call-in pay, and a comprehensive benefits package including medical, dental, vision, disability, life insurance, and 401(k) with company matching.

Matching Summary

Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e-mail to local and remote Associates.

Skills & Requirements

Must-have

  • Support IT hardware and software
  • Troubleshoot and resolve issues
  • Active Directory user management
  • Client-side security software
  • Virus and malware removal
  • Network printer support
  • Client-side networking troubleshooting

Nice-to-have

  • Customer success focus
  • Continuous improvement mindset
  • Adapt to rapid changes
  • Positive customer support attitude
  • Experience with Mac OS X
  • Experience with iOS device management

Key Requirements

  • Associate's degree required
  • 0-3 years of experience
  • MOS, MCTS, A+, ACMT, ITIL V3 certifications preferred
  • Experience supporting manufacturing companies preferred

Work Rights

Not specified

Tailored Resume

Cover Letter