Product Manager - Customer Support Experience Voice

Bankwest

Western Australia, Australia
Contact centre technologies
Leveraging ai and gen ai
Digital first customer outcomes
You will support squads within the crew to identify, develop and refine customer support experiences that will deliver sustainable benefits whilst improving customer satisfaction

Job Summary

  • You will support squads within the crew to identify, develop and refine customer support experiences that will deliver sustainable benefits whilst improving customer satisfaction.
  • Ensure we are driving digital first, cost reduction and improved customer outcomes, support delivery on our strategy to deliver an Omnichannel customer and colleague experience for voice and chat.
  • Bankwest has a rich heritage and a strong culture built on local support, where everything starts and ends with the customer.

Matching Summary

You will support squads within the crew to identify, develop and refine customer support experiences that will deliver sustainable benefits whilst improving customer satisfaction.

Skills & Requirements

Must-have

  • Contact centre technologies
  • Leveraging AI and Gen AI
  • Digital first customer outcomes
  • Omnichannel customer and colleague experience
  • End-to-end product lifecycle management
  • Agile methodology delivery

Nice-to-have

  • Inclusive team culture
  • Collaboration and innovation
  • Rapid iteration and moving quickly
  • Diversity of thought and ideas

Key Requirements

  • Experience with contact centre technologies
  • Experience leveraging AI and Gen AI
  • Strong analytical skills
  • Strong stakeholder management skills
  • Understanding of product implementation impacts
  • Delivery experience across Agile methodology

Work Rights

Not specified

Tailored Resume

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