Vice President, Section Manager - Citiservice Core Corporates

Publix Serving (Civica)

Penang Pulau Pinang, Malaysia
**
Manage customer service teams
Drive client resolution
Oversee implementation plans
** The Vice President, Section Manager for Citiservice Core Corporates at Publix Serving (Civica) in Penang, Malaysia, is a senior management role focused on leading customer service teams to enhance client interactions and ensure operational efficiency. Candidates should have extensive experience in senior management and engagement with large corporate clients. **

Job Summary

  • Manage one or more teams in servicing and/or sales as well as complex and variable issues with significant impact over department(s).
  • Monitor, research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations.
  • Develop and implement effective policies and procedures to ensure timely, accurate, cost effective and customer service meets or exceeds client expectations.

Matching Summary

Match Score: 75

** The Vice President, Section Manager for Citiservice Core Corporates at Publix Serving (Civica) in Penang, Malaysia, is a senior management role focused on leading customer service teams to enhance client interactions and ensure operational efficiency. Candidates should have extensive experience in senior management and engagement with large corporate clients. **

Skills & Requirements

Must-have

  • Manage customer service teams
  • Drive client resolution
  • Oversee implementation plans
  • Negotiate solutions
  • Ensure timely and accurate service

Nice-to-have

  • Leverage technological advances
  • Assess risk and ensure compliance
  • Apply sound ethical judgment

Key Requirements

  • 6-10 years of relevant experience
  • Experience interacting with large corporate and government clients
  • Senior management experience
  • Bachelor's degree/University degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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