This role supports the delivery of AIA’s purpose, vision and strategy by providing a high quality servicing experience for customers
Job Summary
This role supports the delivery of AIA’s purpose, vision and strategy by providing a high quality servicing experience for customers.
Own and manage core business operations including service support reporting, commissions, quality assurance, discrepancies, onboarding of partners and business continuity activities.
Access our training and development to build on your current skills and enjoy wonderful Health and Wellbeing initiatives that support you.
Matching Summary
This role supports the delivery of AIA’s purpose, vision and strategy by providing a high quality servicing experience for customers.
Skills & Requirements
Must-have
high quality servicing experience
managing key risks
service excellence
strong governance and risk management
core business operations
continuous improvement
collaborative and customer centric behaviours
Nice-to-have
helping people embrace Healthier, Longer, Better Lives
making a difference
supportive and inclusive managers
flexible working arrangement
Key Requirements
minimum of two years' experience
senior customer servicing role
strong operational and functional exposure
strong understanding of life insurance products
policy administration
regulatory and compliance environment
proven ability to deliver excellent customer service
resolve complex customer queries
operate confidently in fast paced, high volume environments