Sr Operational Process Analyst

Case Law Reporter

Multiple Locations
On-site
Sla management and reporting
It service management
Power bi dashboard creation
The Case Law Reporter is seeking a Senior Operational Process Analyst to enhance their Service Management capabilities, focusing on SLA commitments, service performance, and client engagement. The ideal candidate will have strong experience in IT Service Management, SLA management, and data analysis, particularly utilizing Power BI

Job Summary

  • This role will provide dedicated capacity to support SLA commitments, service performance reporting, and customer‑facing service discussions.
  • The role will be embedded within the Service Management team, which supports our two high‑availability data platforms.
  • The successful candidate will be confident operating at senior level, leading complex discussions, and translating technical service performance into clear, credible service objectives for customers.

Matching Summary

Match Score: 85

The Case Law Reporter is seeking a Senior Operational Process Analyst to enhance their Service Management capabilities, focusing on SLA commitments, service performance, and client engagement. The ideal candidate will have strong experience in IT Service Management, SLA management, and data analysis, particularly utilizing Power BI.

Skills & Requirements

Must-have

  • SLA management and reporting
  • IT Service Management
  • Power BI dashboard creation
  • ITIL / ITIL 4 best practices
  • process documentation skills

Nice-to-have

  • contract management experience
  • ServiceNow experience
  • AI tools and technologies
  • UK or European customers
  • regulatory driven service scrutiny

Key Requirements

  • Bachelor's Degree holder
  • Senior-level experience in IT Service Management
  • Proven ability to lead senior-level calls
  • Practical working knowledge of ITIL and ITIL 4

Work Rights

Not specified

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