Idr Case Manager

Insignia Financial Ltd

Australia
On-site
Experience in complaints or disputes within financial services
Strong understanding of rg271 regulatory obligations
Ability to investigate complex complaints independently
Insignia Financial Ltd is seeking an experienced and values-driven Idr Case Manager to join their Internal Dispute Resolution team in Australia. The role involves managing end-to-end complaints while ensuring compliance with regulatory obligations and enhancing member experience through effective communication and problem-solving

Job Summary

  • This role involves taking ownership of end-to-end Internal Dispute Resolution (IDR) complaints and delivering fair, timely outcomes.
  • The successful candidate will engage directly with members and stakeholders using sound judgement and clear communication to navigate complex issues.
  • You will contribute to identifying risks and improvement opportunities to strengthen complaint handling practices and enhance the member experience.

Matching Summary

Match Score: 85

Insignia Financial Ltd is seeking an experienced and values-driven Idr Case Manager to join their Internal Dispute Resolution team in Australia. The role involves managing end-to-end complaints while ensuring compliance with regulatory obligations and enhancing member experience through effective communication and problem-solving.

Skills & Requirements

Must-have

  • Experience in complaints or disputes within financial services
  • Strong understanding of RG271 regulatory obligations
  • Ability to investigate complex complaints independently

Nice-to-have

  • High level of customer empathy and professionalism
  • Proven ability to identify complaint trends and risks
  • Excellent written communication skills in plain English

Key Requirements

  • Experience in complaints, disputes, or case management within financial services
  • Strong understanding of RG271 and complaint handling obligations

Work Rights

Not specified

Tailored Resume

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