Director, Learning And Development - Operations

SoFi

Cottonwood Heights, UT, USA
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Scalable learning ecosystem
Ai-enabled training
Data-driven learning strategies
** SoFi is seeking a Director of Learning and Development for Operations to build and implement a scalable learning ecosystem aimed at enhancing employee skills and member experience. The ideal candidate will have significant training and leadership experience in the fintech or banking sector, focusing on data-driven, innovative training methodologies. **

Job Summary

  • Build and lead a modern, scalable learning ecosystem to equip front-line Operations employees with necessary skills and knowledge.
  • Own the strategy, operating model, governance, and execution of onboarding, continuous training, and knowledge management.
  • Leverage AI and data to improve learning programs and align them with business outcomes like FCR and CSAT.

Matching Summary

Match Score: 75

** SoFi is seeking a Director of Learning and Development for Operations to build and implement a scalable learning ecosystem aimed at enhancing employee skills and member experience. The ideal candidate will have significant training and leadership experience in the fintech or banking sector, focusing on data-driven, innovative training methodologies. **

Skills & Requirements

Must-have

  • Scalable learning ecosystem
  • AI-enabled training
  • Data-driven learning strategies
  • Continuous learning culture
  • Learning management system selection

Nice-to-have

  • Member-centric experience
  • Cross-functional leadership partnership
  • Positive culture carrier
  • Inclusiveness and mentorship

Key Requirements

  • 10+ years of training, development, or talent experience
  • 5+ years of fintech or banking experience
  • 5+ years of experience leading teams
  • Bachelor's degree in management, training, education, psychology or related field
  • Experience delivering training in classroom and virtual settings

Work Rights

Not specified

Tailored Resume

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