Real Time Analyst

Avis Budget Group

Barcelona, Spain
Not specified; benefits: health & life insurance a...
Hybrid
Minimum 1 year wfm experience
Strong excel data skills
Familiarity with nice iex or verint tools
The role involves monitoring real-time performance metrics like SL, ASA, and AHT in 15-minute intervals to protect service levels

Job Summary

  • The role involves monitoring real-time performance metrics like SL, ASA, and AHT in 15-minute intervals to protect service levels.
  • Candidates will coordinate with Team Leaders and Operations to manage intraday shrinkage and agent adherence.
  • The position offers a hybrid working model, wellness activities, and VIP rental car discounts at the Barcelona World Trade Centre.

Matching Summary

The role involves monitoring real-time performance metrics like SL, ASA, and AHT in 15-minute intervals to protect service levels.

Salary

Not specified; Benefits: Health & Life insurance after 6 months; Ticket restaurant; Free car rental after one year

Skills & Requirements

Must-have

  • Minimum 1 year WFM experience
  • Strong Excel data skills
  • Familiarity with NICE IEX or Verint tools
  • B2 English language proficiency
  • Fast decision-making in live environment

Nice-to-have

  • Ability to influence without authority
  • Experience coordinating with outsourced partners
  • Supporting workforce planning feedback

Key Requirements

  • 1 year minimum experience in WFM or Real Time
  • B2 English level required

Work Rights

Not specified

Tailored Resume

Cover Letter