Base: $175,000 - $200,000; bonus/equity: not speci...
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Senior operations leader in agency environment
Build and scale global operating models
Deep experience in change management
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MERGE is seeking a VP of Client Experience Operations in Raleigh, NC, to lead and optimize the client experience infrastructure for their marketing and technology agency focused on health and wellness. The role emphasizes strategic leadership in operational systems, analytics, and change management to enhance client retention and operational efficiency.
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Job Summary
This role sets the strategy for MERGE's Client Experience infrastructure while driving execution to enable scaling without compromising client impact.
The successful candidate will direct governance of the MERGE Impact Score to transform raw data into a predictive engine for relationship strength.
MERGE offers competitive benefits including Medical, Dental, Vision, Life Insurance, 401K, and Flexible Time off alongside a salary range of $175,000 - $200,000.
Matching Summary
Match Score: 75
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MERGE is seeking a VP of Client Experience Operations in Raleigh, NC, to lead and optimize the client experience infrastructure for their marketing and technology agency focused on health and wellness. The role emphasizes strategic leadership in operational systems, analytics, and change management to enhance client retention and operational efficiency.
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Salary
Base: $175,000 - $200,000; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Flexible Time off
Skills & Requirements
Must-have
Senior operations leader in agency environment
Build and scale global operating models
Deep experience in change management
Turn complex data into strategic narrative
Nice-to-have
Ability to influence C-suite stakeholders
Cross-functional team leadership skills
Growth mindset and agility
Human-first innovation approach
Key Requirements
Proven track record as senior operations leader
Experience in multi-million dollar services or agency environment
US work authorization without future visa sponsorship required