Customer Excellence Manager - Transformation Des Ventes H/f

Air Liquide Healthcare

Not specified in the job description.
3+ years commercial experience
Crm and erp mastery (salesforce, baan)
Sales process automation expertise
Air Liquide Healthcare is seeking a Customer Excellence Manager to redesign and optimize sales processes. The role focuses on automating tasks and improving customer satisfaction while coordinating with various teams

Job Summary

  • The role involves redesigning and automating sales processes to optimize order handling efficiency and customer satisfaction.
  • The candidate will act as a project manager bridging commercial teams, technical departments, and clients to implement new tools.
  • This position requires analyzing market trends and competitor strategies to identify opportunities for improving market share.

Matching Summary

Match Score: 85

Air Liquide Healthcare is seeking a Customer Excellence Manager to redesign and optimize sales processes. The role focuses on automating tasks and improving customer satisfaction while coordinating with various teams.

Skills & Requirements

Must-have

  • 3+ years commercial experience
  • CRM and ERP mastery (Salesforce, BaaN)
  • Sales process automation expertise
  • Project management methodology knowledge
  • Workflow automation techniques

Nice-to-have

  • Strong initiative and proposal skills
  • Excellent communication and listening abilities
  • Pedagogical leadership for change management
  • High organizational rigor
  • Customer-centric mindset

Key Requirements

  • Bac+5 degree (Engineering or Management School)
  • Minimum 3 years of commercial domain experience

Work Rights

Not specified

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