Job Posting Title Data Centre Smart Hands Engineer (newtown Square, Pa)

NTT AUSTRALIA PTY

Newtown Square, Pennsylvania, USA
Fully remote
Third-line onsite technical support
Proactive incident resolution
Data centre infrastructure management
The Data Centre Service Delivery Field Support Engineer is responsible for providing professional third-line onsite technical support and field engineering services to clients, ensuring zero missed SLA conditions

Job Summary

  • The Data Centre Service Delivery Field Support Engineer is responsible for providing professional third-line onsite technical support and field engineering services to clients, ensuring zero missed SLA conditions.
  • Key responsibilities include configuring, installing, testing, and maintaining assigned infrastructure, diagnosing and resolving technical incidents, and liaising with stakeholders to expedite problem resolution.
  • NTT DATA is a global leader in IT services, committed to accelerating client success and positively impacting society through responsible innovation.

Matching Summary

The Data Centre Service Delivery Field Support Engineer is responsible for providing professional third-line onsite technical support and field engineering services to clients, ensuring zero missed SLA conditions.

Skills & Requirements

Must-have

  • third-line onsite technical support
  • proactive incident resolution
  • data centre infrastructure management
  • stakeholder liaison
  • root cause analysis

Nice-to-have

  • positive outlook
  • work well under pressure
  • client-focused interactions
  • adaptable to change

Key Requirements

  • 3-5 years of experience
  • Bachelor's degree or equivalent in IT
  • Relevant Data Center technology certifications
  • Seasoned experience in Data Center technologies
  • Work Rights: Not specified

Work Rights

Not specified

Tailored Resume

Cover Letter