Regionaler Serviceverantwortlicher Im Kundendienst In Der Region Hannover Bis Hamburg (*)

Remeha GmbH

Hannover, Germany
Hybrid
Brand-agnostic service escalations
Regional contact for wholesalers
Analysis of error causes
Remeha GmbH is seeking a Regional Service Manager to handle service escalations and act as a key contact for wholesalers and craftsmen in the Hannover to Hamburg region. The ideal candidate should have a technical or commercial background, experience in handling complaints, and proficiency in CRM systems

Job Summary

  • Handle brand-agnostic service escalations across regions and act as the regional point of contact for wholesalers and trade craftsmen in case of complaints.
  • Coordinate analyses of error causes, initiate sustainable corrective measures, and develop the market through customer visits.
  • The company offers an interesting and demanding role with international orientation, above-average remuneration, and a secure permanent position with flexible working hours.

Matching Summary

Match Score: 85

Remeha GmbH is seeking a Regional Service Manager to handle service escalations and act as a key contact for wholesalers and craftsmen in the Hannover to Hamburg region. The ideal candidate should have a technical or commercial background, experience in handling complaints, and proficiency in CRM systems.

Skills & Requirements

Must-have

  • Brand-agnostic service escalations
  • Regional contact for wholesalers
  • Analysis of error causes
  • Customer visits for market development
  • Budget responsibility
  • Key performance indicator monitoring

Nice-to-have

  • Legal certainty in contract law
  • International orientation

Key Requirements

  • Completed technical or commercial degree
  • Relevant experience with complaints handling
  • Knowledge of CRM systems (e.g., Audius)
  • Proficiency in MS365 applications

Work Rights

Not specified

Tailored Resume

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