Medical Complaint Handling Specialist With Eu Language

467

Warsaw, Poland
Hybrid (3 days in the office, 2 days remote weekly)
1 year experience in complaints handling
Proficiency in english and european language
Knowledge of gdpr and local regulations
Alcon is seeking a Medical Complaint Handling Specialist fluent in a European language to join their Quality & Regulatory Affairs team in Warsaw, Poland. The role involves processing complaint records related to Alcon products across the EMEA region, ensuring compliance with regulations and maintaining effective communication with stakeholders

Job Summary

  • This role is part of Alcon's Quality & Regulatory Affairs function ensuring products meet strict global compliance standards.
  • The specialist processes technical product complaints and adverse event reports across the EMEA region while maintaining regulatory adherence.
  • Employees benefit from a flexible hybrid work model (3/2 weekly) and opportunities to influence customer experience solutions.

Matching Summary

Match Score: 85

Alcon is seeking a Medical Complaint Handling Specialist fluent in a European language to join their Quality & Regulatory Affairs team in Warsaw, Poland. The role involves processing complaint records related to Alcon products across the EMEA region, ensuring compliance with regulations and maintaining effective communication with stakeholders.

Skills & Requirements

Must-have

  • 1 year experience in complaints handling
  • Proficiency in English and European language
  • Knowledge of GDPR and local regulations
  • Experience with safety systems and data entry
  • Ability to triage adverse event reports

Nice-to-have

  • High-paced agile environment experience
  • Strong stakeholder communication skills
  • Hybrid work model flexibility
  • Interest in medical device quality management
  • Collaborative international team culture

Key Requirements

  • Completed higher education
  • About 1 year of experience in customer service or quality management
  • Computer literacy with standard software platforms

Work Rights

Not specified

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