L2 Technical Administrator

SHORE Solutions Inc

Not specified; not specified; not specified
Fully remote
Level 2 technical administrator experience
Windows and mac device troubleshooting
Voip and printer/scanner configuration
The role serves as the first line of defense by answering calls, initiating tickets, and providing administrative support to technical teams

Job Summary

  • The role serves as the first line of defense by answering calls, initiating tickets, and providing administrative support to technical teams.
  • Responsibilities include managing support inboxes, reviewing Zabbix and Ironscales logs daily, and coordinating with ISP telecom vendors for repairs.
  • Candidates must demonstrate a professional demeanor on the phone while troubleshooting complex Windows, Mac, and VoIP issues.

Matching Summary

The role serves as the first line of defense by answering calls, initiating tickets, and providing administrative support to technical teams.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Level 2 Technical Administrator experience
  • Windows and MAC device troubleshooting
  • VoIP and printer/scanner configuration
  • Ticketing system management and logging
  • Vendor communication for outages

Nice-to-have

  • Strong verbal and written English skills
  • Ability to de-escalate client situations
  • Fast-paced environment adaptability
  • Team collaboration and meeting participation
  • Touch-typing speed proficiency

Key Requirements

  • 2+ years Help desk administrator experience
  • Technical certifications or demonstrated aptitude
  • Reliable internet and power connection
  • Fluent English speaking and writing

Work Rights

Not specified

Tailored Resume

Cover Letter