Service Delivery Manager

ATR (Airbus/Leonardo)

Newport, Gwent, United Kingdom
Hybrid
Identity and access management
Service level agreements
Continuous improvements
Manage the overall service delivery of the Identity and Access Management Digital Product, ensuring fulfilment of Service Level Agreements in time, quality, and costs

Job Summary

  • Manage the overall service delivery of the Identity and Access Management Digital Product, ensuring fulfilment of Service Level Agreements in time, quality, and costs.
  • Organize cooperation with commissioned IT service providers at operational, tactical, and strategic levels, and contribute to major Airbus Defence and Space UK IT infrastructure projects.
  • The role offers a competitive salary, annual profit share, contributory pension, share options, flexible working, and extensive personal development and wellbeing benefits.

Matching Summary

Manage the overall service delivery of the Identity and Access Management Digital Product, ensuring fulfilment of Service Level Agreements in time, quality, and costs.

Skills & Requirements

Must-have

  • Identity and Access Management
  • Service Level Agreements
  • continuous improvements
  • problem management
  • obsolescence management
  • IT service provider management

Nice-to-have

  • creative thinker
  • digitalization and innovation projects
  • international mindset
  • quality awareness
  • responsibility

Key Requirements

  • UK Security Clearance required
  • Proven experience in operational activities in provider and service management
  • Experience in IT infrastructure, IT service delivery and system administration
  • Proven knowledge and experience in ITIL oriented management

Work Rights

Must have or be able to obtain UK Security Clearance

Tailored Resume

Cover Letter