Unit Head, Service Quality

Affin Bank

Menara Affin, Malaysia
Team management skills
Service quality monitoring
Customer experience alignment
Join Affin Bank to innovate and transform financial services

Job Summary

  • Join Affin Bank to innovate and transform financial services.
  • Lead a team to achieve high-quality service standards and customer satisfaction.
  • Champion continuous improvement and service excellence across all channels.

Matching Summary

Join Affin Bank to innovate and transform financial services.

Skills & Requirements

Must-have

  • Team management skills
  • Service quality monitoring
  • Customer experience alignment

Nice-to-have

  • Coaching and development experience
  • Change management skills
  • Customer-centric culture

Key Requirements

  • Experience in service quality management
  • Strong analytical skills
  • Ability to coach and develop teams

Work Rights

Not specified

Tailored Resume

Cover Letter