Base: $21.00ph minimum; bonus/equity: not specifie...
On-site
Provide accurate benefit information
Resolve customer issues
Utilize multiple system applications
Unum Group is seeking a Customer Benefit Advisor I for their Columbia office. This entry-level role focuses on providing exceptional customer service related to employee benefits and requires proficiency in multiple systems and communication
Job Summary
The Customer Benefit Advisor (CBA) I is an entry-level role responsible for providing exceptional customer service and accurate information on benefits, claims, and policy administration.
Incumbents will compile information from multiple product types and systems, providing clear and concise responses to customers while adhering to established protocols.
Unum offers a competitive benefits package including health, vision, dental, disability, generous PTO, 401(k) employer contribution, mental health support, career advancement, and tuition reimbursement.
Matching Summary
Match Score: 75
Unum Group is seeking a Customer Benefit Advisor I for their Columbia office. This entry-level role focuses on providing exceptional customer service related to employee benefits and requires proficiency in multiple systems and communication.
Salary
Base: $21.00/hour minimum; Bonus/Equity: Not specified; Benefits: Competitive benefits package including healthcare, disability, PTO, 401(k) match
Skills & Requirements
Must-have
Provide accurate benefit information
Resolve customer issues
Utilize multiple system applications
Adhere to established protocols
Protect customer privacy
Work a rotating shift
Nice-to-have
Demonstrate empathy and professionalism
Passion for helping customers
Intellectual curiosity and desire to learn
Adapt to changing environments
Comfortable with video communications
Key Requirements
1 year customer service experience preferred
High school diploma or GED required
Successful completion of Contact Center training program
Phone proficiency and passing knowledge checks
Ability to work in a fast-paced, structured environment