Contact Center Manager - 24hr

U.S. Bank

Base: $60,435.00 - $71,100.00; bonus/equity: incen...
Customer service management
Contact center operations
Performance monitoring mechanisms
At U.S. Bank, we’re on a journey to do our best by helping customers and businesses make better financial decisions and supporting community growth

Job Summary

  • At U.S. Bank, we’re on a journey to do our best by helping customers and businesses make better financial decisions and supporting community growth.
  • The role involves managing customer service staff, maintaining high-quality service, ensuring compliance, and implementing operational policies to improve productivity and service quality.
  • U.S. Bank offers comprehensive benefits including healthcare, retirement plans, paid leave, and supports equal opportunity employment with accommodations for disabilities.

Matching Summary

At U.S. Bank, we’re on a journey to do our best by helping customers and businesses make better financial decisions and supporting community growth.

Salary

Base: $60,435.00 - $71,100.00; Bonus/Equity: Incentive and recognition programs, equity stock purchase; Benefits: Comprehensive healthcare, retirement plans, paid leave

Skills & Requirements

Must-have

  • Customer service management
  • Contact center operations
  • Performance monitoring mechanisms
  • Compliance with internal policies
  • Leadership and team coaching

Nice-to-have

  • Problem-solving skills
  • Knowledge of banking operations
  • Effective communication skills
  • Training and development programs
  • Operational process improvement

Key Requirements

  • Bachelor's degree or equivalent experience
  • Up to three years relevant experience
  • Compliance with background checks and regulations
  • Ability to comply with company policies and code of ethics

Work Rights

Not specified

Tailored Resume

Cover Letter