Base: circa. £60,000py; bonus/equity: not specifie...
Clinical audit and evidence-based practice
Complaints management framework
Root cause analysis and psirf methodology
The Clinical Effectiveness & Complaints Manager plays a central role in helping us deliver world‑class, person‑centred care
Job Summary
The Clinical Effectiveness & Complaints Manager plays a central role in helping us deliver world‑class, person‑centred care.
You will oversee the hospital’s Clinical Effectiveness Programme, ensuring robust clinical audit, evidence‑based practice, and continuous improvement.
Alongside this, you will lead the complaints management framework — ensuring patients, carers, and families receive timely, compassionate, and high‑quality responses that lead to tangible service improvements.
Matching Summary
The Clinical Effectiveness & Complaints Manager plays a central role in helping us deliver world‑class, person‑centred care.
Salary
Base: Circa. £60,000pa; Bonus/Equity: Not specified; Benefits: Fantastic Benefits
Skills & Requirements
Must-have
Clinical audit and evidence-based practice
Complaints management framework
Root cause analysis and PSIRF methodology
ISCAS and external advocacy groups
Thematic analysis of complaints
Risk management systems (e.g. RLDatix)
Nice-to-have
Person-centred care leadership
Compassionate and high-quality responses
Driving meaningful learning and change
Staff training for complaint handling
Diverse backgrounds and experiences
Key Requirements
Significant experience managing complaints in healthcare
Strong conflict resolution and de-escalation skills
Excellent communication and stakeholder engagement
Competent in MS Office and Power BI
Strong data interpretation and report-writing skills
Clinical or operational healthcare leadership experience