Inside Customer Success Representative

Solera

Not specified
3+ years customer success experience
Strong problem-solving skills
Excellent verbal and written english
Solera is seeking an Inside Customer Success Representative to engage with large and medium-sized customers, focusing on relationship building and issue resolution. The ideal candidate should have a background in customer success, strong problem-solving skills, and the ability to thrive in a fast-paced environment

Job Summary

  • The role involves representing the company face while building strong relationships with large and medium-sized customers.
  • Candidates must be responsible for customer retention by fostering loyalty and driving business value through joint success plans.
  • The ideal candidate will act as an escalation point, resolve issues independently, and maintain impeccable records within the CRM.

Matching Summary

Match Score: 85

Solera is seeking an Inside Customer Success Representative to engage with large and medium-sized customers, focusing on relationship building and issue resolution. The ideal candidate should have a background in customer success, strong problem-solving skills, and the ability to thrive in a fast-paced environment.

Skills & Requirements

Must-have

  • 3+ years customer success experience
  • Strong problem-solving skills
  • Excellent verbal and written English
  • Ability to work independently
  • CRM management proficiency

Nice-to-have

  • French speaker
  • DOT/FMCSA/CSA Regulations knowledge
  • Salesforce and Five9 familiarity
  • Consultative selling approach
  • Positive attitude in fast-paced environment

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years in customer success or account management
  • Technical certifications (if applicable)

Work Rights

Not specified

Tailored Resume

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