Customer Support Training & Quality Assurance Lead (banking Experience Preferred)
gxbank.my
Not specified
3-5 years contact centre experience
Financial services background preferred
Quality assurance framework design
GX Bank Berhad, Malaysia's first digital bank, is seeking a Customer Support Training & Quality Assurance Lead to enhance training and quality strategies for its Contact Support team. The ideal candidate will have experience in customer support within financial services, focusing on quality assurance and training delivery
Job Summary
The role drives the end-to-end training and quality strategy for the Contact Support team at GX Bank, Malaysia's first digital bank.
Responsibilities include designing QA frameworks, monitoring agent interactions, and ensuring alignment with regulatory standards and customer experience goals.
The position requires leveraging data insights to identify trends, close knowledge gaps, and foster a continuous improvement service culture.
Matching Summary
Match Score: 85
GX Bank Berhad, Malaysia's first digital bank, is seeking a Customer Support Training & Quality Assurance Lead to enhance training and quality strategies for its Contact Support team. The ideal candidate will have experience in customer support within financial services, focusing on quality assurance and training delivery.