End User Support Technician

Marmon Foodservice Technologies Inc.

Brooklyn Park, MN, United States
Base: $55k - $65k; bonus/equity: not specified; be...
Fully remote
Troubleshoot pcs laptops phones printers mobile devices
Manage office 365 active directory and file shares
Submit assign monitor tickets in service desk queue
Marmon Foodservice Technologies Inc. is seeking an End User Support Technician to provide first-line IT support for both local and remote users, ensuring the smooth operation of IT systems within their manufacturing and distribution facilities. The ideal candidate will have a technical background in IT support, strong problem-solving skills, and a commitment to excellent customer service

Job Summary

  • The role involves providing first-line entry-level support for IT issues within an integrated manufacturing facility while ensuring mission-critical infrastructure availability.
  • Employees will manage day-to-day operations of O365, shared business applications, and telecommunications while acting as tier-1 and tier-2 support for local and remote users.
  • The company offers comprehensive benefits including medical, dental, vision, a fully vested 401(k) match, and generous paid time off starting on the first day of employment.

Matching Summary

Match Score: 85

Marmon Foodservice Technologies Inc. is seeking an End User Support Technician to provide first-line IT support for both local and remote users, ensuring the smooth operation of IT systems within their manufacturing and distribution facilities. The ideal candidate will have a technical background in IT support, strong problem-solving skills, and a commitment to excellent customer service.

Salary

Base: $55K - $65K; Bonus/Equity: Not specified; Benefits: Medical Dental Vision Prescription Drug insurance 401(k) with fully vested match

Skills & Requirements

Must-have

  • Troubleshoot PCs laptops phones printers mobile devices
  • Manage Office 365 Active Directory and file shares
  • Submit assign monitor tickets in service desk queue
  • Image PCs ensure security patch antivirus compliance
  • Follow documented processes and procedures

Nice-to-have

  • Scripting experience for automation tasks
  • Experience with NinjaRMM or Intune products
  • Familiarity with Zebra printers and RF scanners
  • Suggest improvements to existing processes
  • Collaborative thinking and problem solving skills

Key Requirements

  • Associate degree in Information Systems or equivalent experience
  • Experience troubleshooting Microsoft stack Windows 7-11 and Active Directory
  • Knowledge of ITIL framework and service level agreements
  • Ability to work flexible onsite and remote schedules

Work Rights

Not specified

Tailored Resume

Cover Letter