The Technology Support Specialist provides desk-side technology customer support and assists with strategic projects and operational activities that impact the local office
Job Summary
The Technology Support Specialist provides desk-side technology customer support and assists with strategic projects and operational activities that impact the local office.
Essential functions include monitoring the IT Help Desk ticketing system, providing desk-side technical support for hardware and software, and coordinating daily IT operations.
The role requires an Associate degree or equivalent technical knowledge, under two years of related work experience, and functional written and verbal communication skills.
Matching Summary
The Technology Support Specialist provides desk-side technology customer support and assists with strategic projects and operational activities that impact the local office.
Salary
$87,000 - $110,000
Skills & Requirements
Must-have
ACD system monitoring
IT Help Desk ticketing system
Desk-side technical support
Hardware and software troubleshooting
Mobile device support
Knowledge base article creation
Nice-to-have
Collaborative team environment
Adaptability to fast-paced changes
Adherence to firm policies
Key Requirements
Associate degree or equivalent technical knowledge preferred
Under two years of related work experience
Experience with macOS a plus
Ability to work under tight deadlines
Ability to work effectively in a fast-paced environment