Manager - Claims Operations

008

Sydney, NSW, Australia
Not specified; annual compyny incentive scheme inc...
Fully remote
Proven experience leading claims operations
Ctp or personal injury claims environment
Strong track record driving performance
This role involves leading multiple CTP Claims teams across New South Wales and South Australia to ensure delivery against performance and quality targets

Job Summary

  • This role involves leading multiple CTP Claims teams across New South Wales and South Australia to ensure delivery against performance and quality targets.
  • The successful candidate will act as the key contractual contact for client Youi while coaching Group Managers to uplift team capability.
  • EML offers a diverse collaborative culture with flexibility to work from home up to two days per week and comprehensive employee benefits.

Matching Summary

This role involves leading multiple CTP Claims teams across New South Wales and South Australia to ensure delivery against performance and quality targets.

Salary

Not specified; Annual company incentive scheme included; Salary reviews available

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • CTP or personal injury claims environment
  • Strong track record driving performance
  • Commercially minded stakeholder management
  • Hands-on leadership capability

Nice-to-have

  • Ability to influence at senior levels
  • Resilient and accountable team builder
  • Experience shaping operational strategy
  • Commitment to continuous improvement
  • High-performing culture creation

Key Requirements

  • Leading claims operations within CTP
  • Personal injury claims environment experience
  • Senior level stakeholder management skills
  • Budget and workforce planning expertise

Work Rights

Not specified

Tailored Resume

Cover Letter