Customer Service Lead

Leominster Animal Hospital

Leominster, MA, United States
On-site
Leading client service teams
Exceptional client experience
Compassionate, high-quality care
Leominster Animal Hospital is looking for a Customer Service Lead to supervise and mentor their front desk team, ensuring exceptional client experiences for both pets and their owners. The ideal candidate should have leadership skills, strong communication abilities, and a background in customer service, with veterinary or medical experience preferred

Job Summary

  • As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.
  • Oversee, coach, and support the CSR team to ensure excellent client service and teamwork.
  • At Leominster Animal Hospital, we believe excellent care starts at the front desk—and that starts with a strong leader.

Matching Summary

Match Score: 85

Leominster Animal Hospital is looking for a Customer Service Lead to supervise and mentor their front desk team, ensuring exceptional client experiences for both pets and their owners. The ideal candidate should have leadership skills, strong communication abilities, and a background in customer service, with veterinary or medical experience preferred.

Skills & Requirements

Must-have

  • Leading client service teams
  • Exceptional client experience
  • Compassionate, high-quality care
  • Motivate, mentor, and support CSRs
  • Handle escalated client concerns
  • Maintain positive culture

Nice-to-have

  • Veterinary/medical experience is a plus
  • Humor, hard work, and heart

Key Requirements

  • Previous customer service experience
  • Supervisory or leadership roles

Work Rights

Not specified

Tailored Resume

Cover Letter