Senior Customer Service Representative

GPC Tools & Equipment Sydney

Jacksonville, FL, United States
In-depth product knowledge
Customer relationship building
Order entry and processing
The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met

Job Summary

  • The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met.
  • This role develops and broadens relationships with customers to fully understand needs and wants, and provides guidance and advice to less experienced Customer Service Representatives.
  • Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Matching Summary

The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met.

Skills & Requirements

Must-have

  • In-depth product knowledge
  • Customer relationship building
  • Order entry and processing
  • Negotiating sale and purchase prices
  • Sourcing products from inventory

Nice-to-have

  • Guidance to less experienced staff
  • Process improvement initiatives
  • Quality and safety responsibility

Key Requirements

  • Five (5) or more years of related experience
  • High school diploma or GED
  • Excellent communication skills
  • Excellent computer skills
  • Excellent negotiation skills

Work Rights

Not specified

Tailored Resume

Cover Letter