Guest Service Manager

The Hoxton, Poblenou

Barcelona, Spain
**
Leading day to day hotel operations
Guest experience management
Team leadership and motivation
** The Hoxton, Poblenou is seeking a Guest Service Manager to oversee daily hotel operations and enhance guest experiences in their Barcelona location. The role emphasizes leadership, hands-on involvement, and a passion for hospitality within a vibrant, community-oriented hotel culture. **

Job Summary

  • Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests.
  • Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
  • Act as Manager on duty, making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups.

Matching Summary

Match Score: 75

** The Hoxton, Poblenou is seeking a Guest Service Manager to oversee daily hotel operations and enhance guest experiences in their Barcelona location. The role emphasizes leadership, hands-on involvement, and a passion for hospitality within a vibrant, community-oriented hotel culture. **

Skills & Requirements

Must-have

  • Leading day to day hotel operations
  • Guest experience management
  • Team leadership and motivation
  • Front desk operations
  • Health and safety compliance

Nice-to-have

  • Positive impact on guests
  • Willing to try new things
  • Team player
  • Sense of humor

Key Requirements

  • Hotel or leisure related experience
  • Fluent in Spanish and English
  • Familiar with Opera cloud or similar
  • Understand GDS

Work Rights

Not specified

Tailored Resume

Cover Letter