Respond to customer inquiries via telephone, email, sms and chat
Maintain knowledge of company products and services
Navigate computerized data entry systems
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards
Job Summary
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients.
Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
Matching Summary
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
Skills & Requirements
Must-have
Respond to customer inquiries via telephone, email, SMS and Chat
Maintain knowledge of company products and services
Navigate computerized data entry systems
Resolve basic payment and account related requests