Process Improvement And Transformation Specialist (1 Year Contract)

Prudential

Singapore, Singapore
Claims user support
System information updates
Investigate system issues
This role reports directly to the Lead, Process Improvement and Transformation and will be working closely with PRUShield claims user on escalated issues to provide interim solution and support for the division

Job Summary

  • This role reports directly to the Lead, Process Improvement and Transformation and will be working closely with PRUShield claims user on escalated issues to provide interim solution and support for the division.
  • The incumbent will be the initial point of contact for claims users and will need to collaborate with each users directly on escalated issues.
  • Prudential’s purpose is to be partners for every life and protectors for every future.

Matching Summary

This role reports directly to the Lead, Process Improvement and Transformation and will be working closely with PRUShield claims user on escalated issues to provide interim solution and support for the division.

Skills & Requirements

Must-have

  • claims user support
  • system information updates
  • investigate system issues
  • interim and permanent solutions
  • Remedy Force ticket management
  • data maintenance in LifeAsia/Jireh
  • Fraud, Waste and Abuse prevention

Nice-to-have

  • work in a fast pace environment
  • collaborate with different teams
  • attention to detail

Key Requirements

  • Minimum 2-3 years of experience
  • experience in health/shield claims
  • Bachelor’s Degree

Work Rights

Not specified

Tailored Resume

Cover Letter