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Citigroup is seeking an experienced IVR Testing Senior Analyst in Chennai, Tamil Nadu. The role focuses on automation testing within the IVR domain, requiring expertise in CYARA software and a strong background in financial services and customer service.
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Job Summary
This role focuses on building automated test scripts to improve work throughput for Retail Banking, CRS, and Brands lines of business.
The position requires developing applications in the Cyara tool to automate CX models and generate comprehensive test cases for IVR systems.
Candidates must possess strong analytical thinking and communication skills to interpret data and report status updates to project managers.
Matching Summary
Match Score: 75
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Citigroup is seeking an experienced IVR Testing Senior Analyst in Chennai, Tamil Nadu. The role focuses on automation testing within the IVR domain, requiring expertise in CYARA software and a strong background in financial services and customer service.
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Skills & Requirements
Must-have
7-10 years relevant experience
Cyara automation software knowledge
IVR and Chat Ops testing experience
Banking industry background required
Script writing for testing scenarios
Nice-to-have
Gen AI tools and Prompt Engineering
Kore.ai conversational bot testing
Mentoring junior team members
Spanish language capability
Vendor product evaluation skills
Key Requirements
Bachelor's degree or equivalent experience
7-10 years of relevant professional experience
Sound knowledge of query and relational databases
Experience working in financial services environments