Define, test, and implement service and product solutions
Travelers is seeking a Senior Experience Design Lead to lead the design and improvement of customer and employee experiences. The ideal candidate should have extensive experience in experience design and a strong understanding of human-centered design practices, with a collaborative approach in an Agile environment
Job Summary
The Experience Design (XD) team creates solutions to ensure best-in-class experiences for customers, agents, employees, and partners.
You will lead the discovery and creation of new and improved solutions that result in unified, inclusive, and valuable experiences.
Employees are eligible for health insurance, retirement plans including 401(k) match and pension, and paid time off.
Matching Summary
Match Score: 85
Travelers is seeking a Senior Experience Design Lead to lead the design and improvement of customer and employee experiences. The ideal candidate should have extensive experience in experience design and a strong understanding of human-centered design practices, with a collaborative approach in an Agile environment.
Salary
Base: $120,400.00 - $198,700.00; Bonus/Equity: performance-based cash incentive awards; Benefits: Health Insurance, Retirement, Paid Time Off, Wellness Program
Skills & Requirements
Must-have
human-centered design practices
collaboration with product and journey management
define, test, and implement service and product solutions
advocating for human-centered design practices
AI tools and AI-enabled experiences
Nice-to-have
strong partnerships across teams
advance the XD discipline
data-driven expertise
innovative and collaborative culture
Key Requirements
Seven years of related experience
One year of leadership experience
Bachelor’s degree or its equivalent in work experience