Customer Relationship Representative

Baierl Acura

Novi, MI, United States
Cr process management
Customer follow-up calls
Listening to incoming calls
Leading CR process management at assigned stores by observing, installing, and training approved processes

Job Summary

  • Leading CR process management at assigned stores by observing, installing, and training approved processes.
  • Call sales customers to follow up on their experience and satisfaction with their vehicle.
  • Provide assistance with administering Employee Satisfaction Survey programs.

Matching Summary

Leading CR process management at assigned stores by observing, installing, and training approved processes.

Skills & Requirements

Must-have

  • CR process management
  • customer follow-up calls
  • listening to incoming calls
  • drafting response letters
  • Performance Dashboard knowledge

Nice-to-have

  • drive to perform
  • excel and improve constantly
  • positive team environment
  • customer communication skills coaching

Key Requirements

  • Excellent time management skills
  • Available on Saturday

Work Rights

Not specified

Tailored Resume

Cover Letter